Dutch-Belgian group Ahold Delhaize is building an LLM-agnostic platform to run AI applications across its brands. Albert Heijn’s AI assistant is already used by more than 80,000 employees, with 50,000+ conversations weekly, while algorithms generate more than a billion daily demand forecasts. It also uses AI for assortment planning, replenishment, dynamic markdowns and supply chain optimisation, with agentic AI expected to automate more management tasks. (Ahold Delhaize)